Between Customer & Banashankari Home Nursing Services
Company Details:
Banashankari Home Nursing Services (A Proprietorship Firm) 95, 1st Floor, 4th Cross, 4th Main Rd, Opposite to Hyundai Service Centre, Pai Layout, Hulimavu, Bengaluru, Karnataka 560076
Terms and Conditions:
Hereafter, the term “Company”, “Us”, or “We” refers to Banashankari Home Nursing Services, and the term “Customer”, “Client”, or “Applicant” refers to the individual or entity availing services from the Company.
Patient Details
Height:
Weight:
Gender:
Medical Condition of the Patient
Exact Problem Faced:
Current Condition:
Duration of Required Services
15 Days
30 Days
60 Days
90 Days
180 Days
Other
Registration Fee
15 to 90 days: ₹3,000 (Non-refundable)
More than 90 days: ₹6,000 (Non-refundable)
Payment Terms
Cancel within 7 days → Full refund (excluding registration fee)
After 7 days → No refund
If patient passes away unexpectedly → No refund
Advance Booking
Customers can pre-book service days as per requirement.
Service Cancellation & Refund Policy
Services canceled within 7 days will receive a full refund (excluding registration fee).
Services canceled after 7 days are non-refundable.
If the patient passes away unexpectedly, no refund will be issued.
Usage of Staff
Customers cannot assign household work beyond duty
Customers cannot hire staff directly
Violation → Service cancellation without refund
Staff Leave Policy
Staff gets 2 days leave per month
Work on leave day → Extra payment required
Replacement only if paid separately
If staff unavailable → amount refunded
Non-Disclosure Agreement
Customer must not discuss salary/payment with staff. All discussion must be with company representative.
Security & Responsibility
Customer must check staff before leaving premises
Company not responsible for missing valuables
Misbehavior must be reported within 24 hours
Staff Safety & Harassment Policy
Any harassment or misconduct towards staff will lead to legal action under IPC Sections 354 & 509.
Medical Disclaimer
Staff will work as per doctor’s prescription
Company not responsible for allergic reaction / side effects / death
Service Modifications & Charges
Charges may change if service changes.
Legal Provisions
Agreement under:
Contract Act 1872
Labour Laws
Workmen’s Compensation Act 1923
Torts Law
Jurisdiction: Bangalore Court
Inspection & Supervision
Monthly inspection by field officer.
Registration & Service Commencement
After registration, company needs 2 days to provide staff.
Professional Boundaries
Customer must not develop personal relations with staff. Violation → Warning / termination / no refund / legal action.
Off-Duty Responsibility
Outside working hours → Company not responsible.
Customer Communication
Only customer or authorized person can talk with company.
Labour Law Compliance
Staff entitled to leave as per labour law.
Legal Declaration
This agreement is legally binding between Banashankari Home Nursing Services and Customer.
Company Seal: ______ Authorized Signatory: ______
Customer Signature: ______ Thumb Impression: ______ Date: ______
Additional Terms & Conditions:
Only basic nursing care provided
Specialized procedures → Doctor responsibility
Customer must provide food & accommodation
Company can terminate service if rules violated
False complaints → Legal action
Disputes should be discussed before legal action Taking photos or videos of clients, doctors, or caregivers without permission is strictly prohibited Clients and caregivers should not ask or share personal details such as phone numbers, religion, or other private information
